Hey everyone, I work at a small call center and we’re swamped with calls daily. I’ve heard AI can help speed things up, like with chatbots or automated routing. Anyone tried these in their setup? I’m curious how it’s working for you and if it’s cut down wait times or agent stress. Any tips for a newbie looking to dip into this tech?
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Oh, I feel that overwhelm! I’m with a larger call center, and we’ve been using AI to handle basic calls—huge time-saver. I read about some neat tricks on https://softcircles.com/blog/modern-customer-service-innovations/ that mention chatbots too. My experience: start with a simple bot for FAQs; it freed up my team to tackle tougher issues. Test it out gradually!