The FSNA LEAD Summit begins with a full day deep dive: Leading and Managing Teams with Emotional Intelligence, presented by the Crummer Rollins Center for Management and Executive Education. Designed to engage participants through a variety of learning activities; the program focus is Emotional Quotient: the ability to monitor your own emotions, drivers, capabilities, as well as those of your staff members, to unite them into a high function team that produces successful outcomes. 

The second day of the LEAD Summit will begin with Enlightening Rounds; select vendors will introduce new products and recipes; new equipment and new uses!

Up next, Engaging Gen Z through Branding and Innovation. Then it’s lunchtime! A short stroll through the historic Rollins campus leads attendees to the Cornell Café. See and taste how Sodexo presents its meal program to college students. Carry out a dessert, grab a cup coffee and settle in for the grand finale; a keynote by restaurant trend and leadership consultant, Bobby Shaw. He’ll share his perspectives on organizational health, and creating corporate culture. Employed by Chipotle for 10 years during its rise to fame, Shaw will talk about how the team worked to establish the company, develop the brand and build the Chipolte culture.

“The focus on people development, culture, systems, and processes, made us a force to be reckoned with. We knew we had lightning in a bottle. We knew we had something special. We paid our dues, rolled up our sleeves, and wanted more for each other than we wanted for ourselves. And we all won.”

And finally, Walk & Reflect at Leu Gardens. Share your challenges and successes with colleagues as you stroll through one of Florida’s premier botanical gardens. In this peaceful setting allow your conscious and subconscious brain to process what you’ve learned and apply to your leadership and management strategy. 


Tim Flanagan, MA. is the owner and lead consultant at Custom Leadership Solutions. In this role, he designs and delivers programs on leadership, teamwork, conflict management, problem solving, emotional intelligence, communication, organizational culture, and change. Tim is the co-author of four books: Leading Forward, 2014, Becoming a Conflict Competent Leader, 2012, 2007, Building Conflict Competent Teams, 2008, and Developing Your Conflict Competence, 2010. He is the author of numerous articles and is a frequent presenter at national and regional conferences and meetings. Tim’s recent speaking engagements include the International Institute for Conflict Prevention and Resolution, the Disney Leadership Conference, and the Major League Baseball Winter Meetings. Read More


Robert K Prescott, Ph.D., SPHR, SHRM-SCP has spent twenty years in industry and eighteen years in teaching and consulting roles. He is currently a Corporate Engagement Consultant for the College of Continuing Studies at The University of Alabama. Most recently, he was Associate Professor of Management at the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. In this role, Dr. Bob was responsible for teaching graduate level courses in the Master of Business Administration (MBA), Master of Human Resources (MHR), and Executive Doctorate of Business Administration (EDBA) programs. Read More



Bobby Shaw is a three-decade veteran of the restaurant industry and was recognized in 2016 by Fast Casual as a Top 25 executive. He specializes in helping restaurant leaders understand and leverage their strengths to improve results. Bobby is a longtime restaurant operator, including his current role as CEO of ACW Wahlburgers. His previous roles include CEO of Salad and Go, President & COO at Freebirds World Burrito and Executive Regional Director at Chipotle Mexican Grill responsible for 228 restaurants and executing more than 100 new restaurant openings. Read More




Wednesday - May 1

7:30 – 8:30           Check in, Onsite Registrations, Coffee
8:45 – 9:00           Welcome
9:00 – 12:00         Leading and Managing Teams with Emotional Intelligence presented by Crummer|Rollins
                               Center for Management and Executive Education
12:00 – 1:15         Networking Lunch on Campus
1:15 – 3:30           Leading and Managing Teams with Emotional Intelligence continued 
3:30 – 4:00           Break
4:00 – 5:15           Leading and Managing Teams with Emotional Intelligence continued
6:30                       Reception at the Alfond Inn

Thursday - May 2

8:00 – 8:30           Coffee and Networking
8:30 – 10:30         Sustaining Industry Partner Enlightning Rounds - featuring 14 school food service
                                vendors informing on new products, services, recipes and approaches.
10:30 – 11:00       Networking Break
11:00 – 12:30       Engaging Gen Z through Branding and Innovation - Panel Discussion
12:30 – 2:00         Lunch on Your Own
2:00 – 3:30           Closing Session Keynote Speech – Bobby Shaw
4:00 – 5:00           Walk and Talk at Leu Gardens


 *Schedule is tentative - subject to change

Hotel Information

Coming soon!


Registration Opens March 1st!